Privacy Policy

Last updated: January 2025

1. Introduction

TravelTrustee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide, including:

  • Name and contact information (email, phone, address)
  • Travel preferences and requirements
  • Passport and identification details
  • Payment and billing information
  • Emergency contact information
  • Dietary restrictions and accessibility needs

2.2 Automatically Collected Information

We automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Providing travel planning and concierge services
  • Making reservations and bookings on your behalf
  • Communicating with you about your travel plans
  • Processing payments and managing accounts
  • Improving our services and website functionality
  • Sending marketing communications (with your consent)
  • Complying with legal obligations
  • Protecting against fraud and security threats

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

  • Contract: To provide travel services you've requested
  • Legitimate Interests: To improve our services and communicate with you
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. Information Sharing and Disclosure

We may share your information with:

  • Travel Suppliers: Hotels, airlines, and activity providers to make bookings
  • Payment Processors: To process transactions securely
  • Service Providers: Third parties who assist with our operations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection practices
  • Secure payment processing systems

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Improve our services and business operations

Generally, we retain client data for 7 years after the completion of services, unless a longer retention period is required by law.

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Withdrawal of Consent: Withdraw consent for processing

To exercise these rights, contact us at [email protected].

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard contractual clauses
  • Certification schemes and codes of conduct
  • Binding corporate rules

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

If you're in the EU and believe we've violated GDPR, you can also file a complaint with your local supervisory authority.